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Call Center Agent in Danbury, CT at CoWorx Staffing Services

Date Posted: 11/6/2018

Job Snapshot

Job Description

CALL CENTER - DANBURY, CT Do you have Call Center experience?  How about a background in Real Estate or Mortgage?  If you have this experience, then we may have a position for you! CoWorx Staffing, on behalf of Cartus, is now accepting resumes for the position of Home Event Services Coordinator.   This is a F/T, long term temporary assignment, with the intent to hire based on performance.  Position days and hours - 9:30 - 6, 10:30 - 7, or 12:00 - 9pm.  Late hours will include differential pay.  Details will be discussed during the interview process. This Coordinator will handle specific Customer Real Estate needs and provide counseling based on the customers area of interest.  This will include cross selling mortgage, and assist with the listing of buying/selling new homes.   Other responsibilities will include:

  • Handle 250 client files of multiple client programs 
  • Explains the features and benefits of the Real Estate Assistance Program 
  • Responsible for key metrics including compliance, conversion and service.
  • Act as an advocate on the customer's behalf by defining the role of those involved in the transaction.  •
  • Involved in transactional service issues when necessary

Job Requirements

Education/Experience:

•        College degree preferred, or at least 2-3 years of business experience.

•        Computer efficient

•        Call center background a plus

•        Real estate and/or mortgage background preferred but not required

•        Excellent communication skills - oral, written and listening

•        Strong Sales ability/persuasiveness for multiple clients and

•        Strong planning and organizational skills, process management

•        Rapport building skills required

•        Multi-tasking in a fast paced environment   

•        Must be able to operate well under stress

Critical Dimensions:

•        Teamwork

•        Customer advocacy and excellent customer service skills

•        Clear and concise written and verbal communication skills

•        Strong judgment and decision making skills

As a CoWorx employee, you will be eligible for the following:

  • Medical
  • Dental
  • Vision
  • Disability
  • Accident Insurance
  • 401K (After 1000 hours worked) 
  • Direct Deposit
  • Employee referral bonus up to $125.00!

Click now to apply!