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Call Center Team Manager in Tucson, AZ at CoWorx Staffing Services

Date Posted: 9/11/2018

Job Snapshot

Job Description

The customer service team leader position is responsible for providing quality and efficient customer service to customers through the daily management of a team of employees to include motivating, recognizing and rewarding, coaching, counseling, training, and problem solving.
• Maintain good morale amongst program members on and off the floor by representing positivity, professionalism and respect.
• Maintain good communication and continually remain a resource for the Operations, Service Delivery, and Quality teams.
If this sounds like a company you would be interested in hearing more about, give us a call!

Job Requirements

• 1-2 years’ experience with operations training or staff development
• Ability to communicate clearly and effectively both verbally and in writing
• Strong analytical skills with creative “flair” required
• Strong attention to detail with strategic thinking skills
• Excellent daily decision making and critical thinking skills
• Excellent verbal and written communication skills
• Proactive approach to problem solving
• Excellent organizational skills; ability to maintain multitasking over an extended period of time
• Proficiency in Microsoft Office including Outlook, Excel, Word, PowerPoint, and SharePoint

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