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Onsite Manager- Call Center in Bethlehem, PA at CoWorx Staffing Services

Date Posted: 10/4/2018

Job Snapshot

Job Description

On-Site Manager

 

The OSM is designated to assist in the overall support of the temporary workforce at the customer location.   Essentially, the position acts as an extension of the customer’s human resources department by developing and maintaining the relationship with the customer and temporary employees through best-in-class service.

Responsibilities:

  • Prior experience recruiting, screening, hiring, orienting, training, assigning, and managing temporary employees. 

•        Experience working with and processing workforce timesheets, both manual and eTimekeeping

•        Proven experience creating/developing best practices to promote positive customer and employee  engagement.

•        Ability to function in complex, evolving and fast paced environments

•        Ability to work with cross-functional teams and with varying levels within the organization (floor employees through site director) 

•        Excellent verbal and written communication skills (Spelling, Grammar, clearly and appropriately communicate via email)

•        Strong negotiation, interpersonal, follow-up and decision making skills

•        Individual must be able to function independently/autonomously yet know when to involve management.

•        Ability to adjust to constantly changing workforce demands

•        Strong attention to detail skills, with the ability to multi-task, use sound judgment and to be flexible with frequent changing demands. 

Job Requirements

Requirements:

•        Bachelor’s degree or equivalent experience preferred

•        3-5 years staffing industry or Call Center experience

•        Prior supervisory or management experience

•        Demonstrated knowledge/experience in screening, hiring and managing contingent/contract employees

•        Experience working at a client onsite location

•        Comfortable working in a diverse environment

•        Self-motivated and resourceful

•        Independent thinker with problem solving and conflict resolution skills

Ability to work autonomously and offer solutions to identified service gaps 

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